MCG improves operations for
World-Leader in Food Safety Technology
A world-leading food safety software and technology provider turned to MCG for an operational partner to help scale their business.
MCG utilized bulk purchasing power to reduce device costs and established a comprehensive warranty repair and exchange program to manage the customer’s device break-fix process entirely. This allowed thousands of food service chains across the U.S. to delegate warranty claim management to our team, resulting in quicker repairs and advanced shipments that minimized operational downtime. Key outcomes included:
Verified Food Safety Data
The solution improves food safety compliance capabilities through a wireless connectivity structure that proactively addresses challenges with technology in the field.
The result is that food temperature monitoring and recording can happen anytime, anywhere and. that data is accessible remotely.
Enhanced System Innovation
The program alleviates technical constraints and has freed up operational resources within our customers’ organization.
As a result, they’ve spent more time focusing on innovation and improving their end customers’ experiences with the development of patented, award-winning software products.
Increased Marquee Business
Mobility CG’s network of partners generated introductions to new business development opportunities in marquee markets.
Dedication to our customers extends beyond the high-quality mobile logistics we provide. MCG has an extensive network of connections to help our customers elevate their business interests.
CHALLENGES
As a world-leading software and technology provider whose products and services enable food service companies to boost productivity and gain efficiencies, our customer couldn’t scale without a more efficient and cost-effective device procurement and repair strategy. Device downtime and warranty claim management bottlenecks created operational deficiencies for them and the end customers.
The solution required a procurement strategy with tight timelines without sacrificing consistency. The staging and kitting process provided by MCG had to. meet strict deadlines so the end customer receives out-of-the-box-ready devices for immediate use.
SOLUTIONS
MCG leveraged its bulk purchasing power to drive down device costs and instituted a warranty repair and exchange program to fully manage the customer’s device brake-fix process. This allowed thousands of food service chains across the U.S. to delegate warranty claim management to our team, resulting in quicker repairs and advanced shipments that minimized operational downtime.
The solution has reduced the company’s hardware costs by approximately 4% while also reducing headcount for their end-customers. Additional cost savings were achieved through a strategic warranty program. Our repair and exchange management solution alleviated significant operational constraints freeing up customer resources.
“Mobility CG’s relationships with manufacturers have allowed them to quickly and consistently source and deliver any number of tablets we need. This has allowed us to deliver our tech to the forefront of the food industry, transforming how we and our customers operate. We couldn’t do it without MCG. “
-CEO
30
Countries scaled world-wide
2+ Billion
Data points collected
15+ Million
Corrective actions taken